- 08/04/2015 at 8:17 am #4206
I have an HSBC UAE account that I am trying to close from the UK but need a secure key to do so. HSBC UAE uses a call centre in India whose phone lines are clearly obsolete – in 9 attempts to obtain the secure key, I have been cut off mid-call 9 times because the lines are so poor (each re-call has obviously required re-verification etc so these 9 calls have involved over 90 minutes on the phone and goodness knows how much money on an international line).
Local HBSC branch in the UK regretted they couldn’t help get a UAE secure key but suggested I open an account in the UK and link them, which I did. Unfortunately, to link them, you need a UAE secure key. A further hour on the phone to HSBC’s UK call centre (based in Malta) revealed that they can only help with matters relating to HSBC UK and that I would have to just keep trying to call the UAE call centre.
I am left with £27,000 stranded in the UAE because:
– in reliance on HSBC’s misrepresentations that they are an international bank, I opened an account with them over alternative banks in the UAE that may actually have invested in call centre infrastructure;
– the UK board has negligently delegated such discretion to their international arms that customers located outside of a particular jurisdiction are unable to access their funds because of this lack of investment and
– contrary to their tag line that they are “the world’s local bank”, their branches and call centres operate in a mono-country vacuum.09/04/2015 at 5:31 pm #4334
Hi Frances, maybe you could think about opening a free account with an FX broker and having them take care of the transfer for you? As soon as you’ve been properly ID’d then they in theory be able to transfer the money for you, from your HSBC account in the UAE, to your HSBC bank account in the UK?! Further information, visit: https://www.eurotransfer.co.uk/currency-brokers/