- 08/04/2015 at 8:19 am #4205
I have been with Halifax for almost a year and have 4 different accounts that include: ISA, current, savings and a electron account. Over this time a have deposited 10s of thousands of pounds in different accounts. To my surprise lately, whilst transferring further funds into my Halifax current account, to eventually purchase a property in France, I had a very unsatisfactory experience. Halifax refused to transfer my funds to a FX account within a 24 hour period. The Halifax staff were extremely rude and unhelpful and stated that the only option for me was to use the CHAPS payment system at a cost of £25 by phone. Later another member of staff stated that I could not do this over the phone and had to call into a local branch to do this….difficult as I am working in Brussels…no further assistance given and staff were so unhelpful bordering on rude!
In the end I managed to solve most of the problem by transferring my money into the 4 different accounts and transferring the maximum £25,000 allowed per day.
I now intend to cancel all accounts with Halifax and use a bank that is more helpful such as Fist Direct.09/04/2015 at 5:35 pm #4335
Hi Trevor, that’s an interesting story. Most UK banks suggest that you arrive in person to make currency transfers abroad, especially if the amounts involved are larger than normal. Personally, First Direct bank may suit you better than Halifax as they do not have any physical branch outlets, however 24 hours for banks to transfer money is normal, either for UK transactions, or overseas transactions.